Always
answered.
Offhook is an AI concierge that answers customer inquiries within minutes. No inquiry is missed at night or on weekends, and people make every decision.
A 24/7 response partner for businesses where a single inquiry is revenue
Request an intro callYour customer's daytime
is Seoul's night.
Overseas customers send inquiries during their own business hours, morning, afternoon, or evening. Most of those hours are nighttime in Seoul. By the time you reply in the morning, they have already started a consultation with whoever answered first.
8 pm in Paris, 10 pm in Dubai, 2 pm in New York. At that same moment, it is 3 am in Seoul.
The first to answer wins
Customers usually message several businesses at once. The fastest first reply takes the consultation.
Not just a conversation, but revenue
Behind every inquiry is a deal and its revenue. One message missed overnight is revenue missed.
Night shifts are not the answer
Hiring and keeping overnight staff is not realistic for a small team.
What Offhook does
An overnight inquiry is one step from a booking by the time you wake up. It starts on WhatsApp today, with your existing number.
First reply, 24/7
A first reply goes out within minutes, at night, on weekends, and on holidays.
Says only what it knows
Replies are grounded in the products, pricing, and guides you upload. Anything outside that material is never improvised; it is routed for confirmation.
Moves the conversation forward
Asks for the details it needs first, such as dates and priorities, and once they are in, carries the conversation through to a confirmed booking or deal.
Customer's language out, Korean in
Customers are served in English by default and in their own language where needed. On the team side, anything that needs your confirmation is summarized in Korean.
People make
every decision.
Approve, then send
Every reply is drafted first and sent only after your team approves it. As approval rates build up, automatic sending widens step by step.
Lines it never crosses
Discount negotiation, expert judgment such as medical advice, and final confirmation are never decided by the bot. These are handed to your staff automatically.
Checks when unsure
For questions outside your material, it tells the customer it will confirm and creates a check card for your staff. Leave a note in Korean and the AI writes the reply in the customer's language.
Keep your number
Your current WhatsApp number and the app on your phone stay as they are. When a staff member replies from the phone, the bot quietly steps back for that turn.
Thanks for reaching out! Lifting prices vary quite a bit by method and clinic. May I ask when in November you're visiting?
Three steps,
nothing to install.
Connect the number you already use
Sign in from an invite link and connect WhatsApp on your existing number. The app on your phone stays as it is, there is nothing to install, and it takes a few minutes. Your past conversations come along automatically.
Upload your material
Upload price lists and guides and they are organized automatically. The system asks about anything ambiguous, and you preview replies against real inquiries and adjust the tone with a single instruction.
Start in approval mode
At first your team approves every reply. Automation widens as trust builds.
If you get stuck, just leave it. A dedicated manager walks through the onboarding screens with you and takes it from there.
Frequently asked questions
What is Offhook?
Offhook is an AI messaging concierge that gives customer inquiries a first reply 24/7. It answers within minutes at night and on weekends, asks for the details it needs, and carries the conversation right up to a booking or a deal. Your team sees every conversation in a web dashboard and can step in at any time. It currently supports WhatsApp, with more channels on the way.
Which businesses is it for?
Any business where a single inquiry turns into revenue, regardless of industry. It works best where overseas inquiries are frequent and time zones and languages are a burden, for example medical travel agencies, clinics, travel and hospitality, and premium services.
How is it different from a general chatbot?
It is built only for consultation, booking, and support conversations. Replies are grounded in the products, pricing, and guides you upload. Questions outside that material are never improvised; they are routed to your staff for confirmation. Discount negotiation, expert judgment, and final confirmation are never decided by the bot.
Do I need to change my WhatsApp number?
No. You keep your current number and the WhatsApp Business app on your phone. When a staff member replies from the phone, the bot quietly steps back for that turn.
Does it support channels other than WhatsApp?
It currently supports the WhatsApp Business Platform. Other messaging channels are being added; tell us which channel you need in the intro call.
Does the bot send replies on its own?
At first, every reply is drafted and sent only after your team approves it. As approval rates build up, the scope of automatic sending widens step by step, and your team can adjust that scope at any time.
Which languages does it support?
Customers are served in English by default and in their own language where needed. On the team side, anything that needs your confirmation is summarized in Korean. Leave a short note in Korean and the AI writes the reply in the customer's language.
How long does onboarding take?
There is nothing to install. Connecting WhatsApp takes a few minutes, and your price lists and guides are organized automatically once uploaded. A dedicated manager walks through the onboarding screens with you and handles anything that gets stuck.
How is it priced?
One flat monthly fee. No per-message charges and no conversation counting. The monthly fee and setup terms are shared in an intro call together with a demo.
How is customer conversation data protected?
Conversation data is processed only on behalf of and under the instructions of the client. It is never used for advertising or sold to third parties. We apply access control, transport encryption, and audit logging. Details are in the privacy policy.
Intro call and demo
Send us your company name, monthly inquiry volume, and a time that suits you. We reply within a day. Pricing is one flat monthly fee; the amount and setup terms are shared together with a demo.
[email protected]Phone +82 10-8557-4465